Terms of Use

This Subscription Agreement outlines the terms governing your acquisition and utilisation of CrazyConvert’s cutting-edge Intelligent Sales Assistant Services. By indicating your acceptance through a click or executing a document referencing this Agreement, you commit to these terms effective from the date of acceptance. Should you be representing a company or legal entity, you affirm that you possess the authority to bind them and their affiliates. If not, or if you disagree with these terms, kindly refrain from accepting this Agreement and utilising our Services.

Access to Use

Authorised Usage: In accordance with the terms and conditions outlined in this Agreement, CrazyConvert grants you a nonexclusive, non-sublicensable (except as specified herein), and nontransferable right to access and use the service during the Subscription Period. This access is solely for your internal business purposes. The granted licence extends to your employees and third-party contractors or consultants acting on your behalf. You are fully responsible for any liabilities arising from their activities related to the service. Usage for any purpose other than internal business or for the benefit of any other party requires written permission from CrazyConvert. This access right concludes at the end of the Subscription Period or earlier termination of the service as per this Agreement.

Service Availability: CrazyConvert aims to provide 24/7 service availability, excluding scheduled maintenance windows. However, achieving continuous availability is a goal, and CrazyConvert does not guarantee uninterrupted service at all times. Factors beyond our control, including your internet access, may impact your ability to access the service.

Mode of Access: Access to the service should be through the web and mobile device interfaces provided by CrazyConvert. Attempts to access the service through unauthorised means or circumvent access restrictions set by CrazyConvert are strictly prohibited. Maintain and provide CrazyConvert with a list of third-party contractors and consultants authorised to access the service on your behalf.

Usage Restrictions: Adhere to applicable laws, rules, and regulations while using the service. Any attempt to decompile, reverse engineer, or discover the source code of the service’s underlying software is prohibited. The service should not be used in a service bureau or resale capacity without explicit authorization from CrazyConvert.

Subscription and Pricing

Subscription Duration: CrazyConvert’s services are accessible from the Effective Date until you decide to cancel the Subscription or if this Agreement is terminated under Section 7 (referred to as the “Subscription Period”). This period is contingent upon your payment of the Access Fees as defined below.

Subscription Charges: The subscription fees, outlined in the attached schedule and available on CrazyConvert’s Pricing page, constitute the “Subscription Fees.” CrazyConvert retains the right to adjust these fees periodically, with prior notice provided on the website or through email. The Subscription Fee does not encompass applicable sales, use taxes, or other charges, for which you are responsible.

Payment Process: To utilise CrazyConvert’s services, you must possess a valid credit card and furnish the relevant credit card information to CrazyConvert or your e-commerce service provider. CrazyConvert employs a third-party solution to securely store your credentials and execute charges for your service usage. Monthly, you will incur charges for the Subscription Fees. However, some Services may feature alternative fee arrangements, including a fixed fee basis necessitating advance payment. Failure to make timely payments may lead to the suspension of your access to the Service until the outstanding balance is settled. Upon full payment of any overdue amounts, CrazyConvert will promptly reinstate your access to the Service. Trust CrazyConvert for transparent subscription terms and a seamless payment process, ensuring uninterrupted access to our innovative services.

Support/ Assistance

Technical Assistance: CrazyConvert is committed to providing robust technical support for a seamless user experience. Reach out to our dedicated support team via email or chat (accessible through the CrazyConvert website and app dashboard) for assistance with your access to and utilisation of the service. Any queries or concerns? Drop us a line at admin@crazyconvert.com, and we’ll ensure a prompt and helpful response.

Regular Enhancements: Embracing continuous improvement, CrazyConvert undergoes scheduled maintenance to update server-side software, as well as web and mobile device interfaces. These updates aim to refine and elevate the service, incorporating bug fixes, program code updates, and enhancements. Be informed about scheduled maintenance through email notifications, ensuring you stay in the loop about the latest developments. At CrazyConvert, we’re dedicated to keeping our platform at its best for your optimal user experience.

Content and Data Management

Content Responsibility: At CrazyConvert, we prioritise transparency and accountability. When you engage with our service, you acknowledge that all information shared during your usage, whether by you or your third-party contractors and consultants, is your responsibility. We want to make it clear that CrazyConvert assumes no responsibility for the content you provide through our service.

Ownership and Control of Input Data: Your data is valuable, and at CrazyConvert, we respect your ownership and control over it. You exclusively own and control all data transmitted to our service by you, your third-party contractors, and consultants – collectively referred to as ‘Input Data.’ While you retain sole control, we ask for a limited licence to enhance your experience. CrazyConvert is granted a non-exclusive, royalty-free, worldwide licence during the term of our agreement to reproduce, modify, create derivative works, distribute, publicly perform, and publicly display the Input Data in connection with our service.

Security Assurance: CrazyConvert takes your data security seriously. We maintain servers and databases to store your Input Data securely. While we employ reasonable technological and operational security procedures to protect against loss, misuse, alteration, or destruction of your data, it’s important to recognize that no security measure is foolproof. Despite our efforts, we cannot guarantee absolute immunity from compromise. You can trust CrazyConvert to employ robust security measures, providing assurance and diligence in safeguarding your data throughout your engagement with our service.

Protecting Intellectual Rights

Preservation of Rights: At CrazyConvert, we safeguard all rights not explicitly granted in this agreement. This includes the exclusive right to provide third parties access to our services globally. This agreement does not constitute a sale of our software or its underlying documentation; rather, it establishes our authority to modify the service at our discretion.

Title and Ownership: CrazyConvert’s service, encompassing software and associated documentation, represents valuable proprietary and trade secret information. Title, ownership, and intellectual property rights, including copyrights and patents, remain with CrazyConvert and its licensors. You recognize and respect our ownership and pledge not to undermine or interfere with these rights.

Trademarks and Service Marks: The trademarks, logos, and service marks (collectively referred to as “Marks”) showcased in the CrazyConvert service and on our website are the exclusive property of CrazyConvert or third parties. Unauthorised use of any Mark, whether by you or your third-party contractors, is strictly prohibited without prior written consent from CrazyConvert or the relevant third-party owner.

Feedback Collaboration: While you retain ownership of any feedback you provide to CrazyConvert, you grant us a non-exclusive, royalty-free, fully paid-up, perpetual, irrevocable, transferable, unlimited, worldwide right to use and commercially exploit any feedback, ideas, or suggestions you communicate to us. This collaborative approach ensures continuous improvement and innovation within the CrazyConvert community.

No Warranty

CrazyConvert and its associated services are presented on an ‘as is’ and ‘as available’ basis, devoid of any warranty, whether expressed verbally or in writing, and without any implied warranties. We explicitly disclaims all implied warranties, encompassing but not restricted to warranties of title, non-infringement, merchantability, and fitness for a particular purpose.

CrazyConvert does not assure or warrant that the service will fulfil your needs or requirements, or that any information obtained through its usage will be accurate or reliable. Additionally, we do not guarantee that the use of the service will be uninterrupted, timely, secure, or free from errors. Furthermore, there is no assurance that all defects in the service will be rectified. Accept CrazyConvert with the knowledge that it is provided without guarantees, offering a service that attempts to meet your needs but recognising the absence of express promises on its performance or functionality.

Termination Policy

Voluntary Termination by User: You have the flexibility to terminate your agreement with CrazyConvert at any time, granting you the freedom to cancel the service as needed. No additional Subscription Fees will be owed for periods following the effective date of your termination notice. If the Subscription Fees already paid cover a subscription period that hasn’t expired, you retain the right to continue using the service.

Termination by CrazyConvert: We reserve the right to terminate this agreement and your access to the service under specific circumstances. If you fail to pay the Subscription Fee for a particular month and do not remedy the situation within 30 days after receiving a written reminder from CrazyConvert, termination may occur. Additionally, termination may take place before the end of any Subscription Period if you are in material breach of the agreement and fail to rectify the breach within 30 days after receiving written notice.

Effects of Termination: Upon the expiration or termination of this agreement, CrazyConvert will disable your online access to the service. The termination does not absolve either party from complying with any terms of the agreement that require performance prior or subsequent to the termination date. This includes your obligation to settle any outstanding payments for access to the service incurred before the termination date.

Liability and Risk Management

Assumption of Risk: By utilising CrazyConvert, you acknowledge and assume all risks associated with potential loss or damage to your computer systems, devices, and data. This includes risks arising from the use of CrazyConvert by both you and any third-party contractors or consultants engaged by you.

Limitation of Liability: Crazyconvert shall not be held liable for any indirect, incidental, consequential, or special damages, including but not limited to lost profits, lost data, loss of business, goodwill, or reputation. Even if advised of the possibility of such damages, crazyconvert’s liability under this agreement, arising from any cause of action, whether in tort, contract, negligence, or strict liability, shall not exceed the total amounts paid to crazyconvert by you for access to the service.

It is explicitly recognized and agreed that these limitations on liability are fundamental aspects of the agreement. Without such limitations, the financial and other terms of this agreement with CrazyConvert would be substantially altered. Trust CrazyConvert for advanced functionalities with clear risk management guidelines, ensuring a secure and reliable user experience.

Indemnification

You acknowledge that CrazyConvert, by providing the Service, assumes no responsibility or liability for the risks associated with your business. Consequently, you agree to defend, indemnify, and hold harmless CrazyConvert and its officers, directors, employees, and representatives from any claims by third parties arising out of or related to your business conduct or the use of, or inability to use, our service. This includes all associated losses, costs, damages, and settlements, along with reasonable legal fees and expenses. If we seek indemnification from you under this provision due to a claim, CrazyConvert will promptly notify you in writing, cooperate with you in defending or settling the claim at your expense, and allow you to control the defence and settlement, including the selection of an attorney.

General Terms

This agreement embodies the complete understanding between CrazyConvert and You concerning your utilisation of the service. Should either party decide to waive or amend any provision of this agreement, such action shall not nullify, waive, or alter any other provision. A waiver of a default by one party does not imply a waiver of future or additional defaults. The assignment or transfer of this agreement or any associated rights without the prior written consent of CrazyConvert is strictly prohibited. CrazyConvert retains the discretion to withhold such consent, and any attempted assignment without prior written approval shall be deemed invalid.

The relationship between each party is that of independent contractors, and neither party serves as an agent or partner of the other. If any portion of this agreement is deemed invalid for any reason, it shall be reformed to the minimum extent necessary for it to remain valid and enforceable under applicable law. The remaining provisions of this agreement shall continue to be fully effective.

All communications related to this agreement must be conveyed in writing via courier or certified/registered mail (with postage prepaid and return receipt requested) to the respective party’s address as specified. Notices are considered effective upon receipt or three business days after being deposited in the mail, whichever occurs sooner. This agreement may be executed in multiple counterparts, with each counterpart considered an original, and collectively, they constitute the same agreement.