Privacy Policy

At Crazy Convert, we highly value your privacy. Our commitment is to prioritise and safeguard your personal information as we interact with you on our website, https://crazyconvert.com/ as well as on other sites that we own and manage. Rest assured that our privacy policy underscores our dedication to respecting and protecting your confidential data.

Data Collection and Usage Policy

As you explore our platform, it’s essential to understand how we handle and utilise various types of information. Here’s an overview of the data we may collect and why:

Log Data:

When you visit our website, your web browser automatically provides standard data that our servers log. This may include:

  • Internet Protocol (IP) address
  • Browser type and version
  • Pages visited
  • Time and date of your visit
  • Time spent on each page
  • Other relevant details

Device Data:

We collect information about the device you use to access our website. This may encompass:

  • Device type
  • Operating system
  • Unique device identifiers
  • Device settings
  • Geo-location data (based on individual device and software settings)

We recommend checking with your device manufacturer or software provider for specifics on the information they share with us.

Personal Information:

In some instances, we may request personal information, such as:

  • Name
  • Email address
  • Social media profiles
  • Date of birth
  • Phone/mobile number
  • Home/Mailing address
  • Website address

Business Data:

Business data encompasses information generated during normal platform operations. This includes:

  • Transaction records
  • Stored files
  • User profiles
  • Analytics data and metrics
  • Other information created or generated as users interact with our services

We value your privacy and take appropriate measures to secure the information we collect. The data gathered is used to enhance your experience on our platform, provide personalised services, and ensure the optimal functioning of our services.

Legal Basis

Our commitment to processing your information adheres to strict legal standards, ensuring fairness, transparency, and lawful practices. We collect and process your data based on specific legal grounds that align with the services we offer. These grounds include:

Contractual Necessity:

We process your personal information when it is necessary for the performance of a contract to which you are a party or when taking pre-contractual steps at your request. This occurs, for instance, when providing services you request from us.

Legitimate Interests:

Processing may occur to satisfy our legitimate interests, provided they do not override your data protection rights. This includes activities such as research and development, marketing, and safeguarding our legal rights and interests.

Consent:

In instances where your consent is required for a specific purpose, such as receiving newsletters, we will only process your information if you have given explicit consent. You have the right to revoke this consent at any time without affecting prior processing.

Legal Obligation:

Processing may be necessary to comply with a legal obligation. We will handle your data as required by law to meet our legal responsibilities.

We prioritise the security of your personal information and ensure that it is not retained for longer than necessary. While we employ commercially acceptable means to safeguard your data against loss, theft, and unauthorised access, it’s important to note that no electronic transmission or storage method is entirely secure. If retention beyond the necessary period is required for legal compliance or to protect vital interests, we will do so with the utmost care.

Your right to change your mind about consent is respected, but any processing undertaken before you withdraw consent will remain valid. We are committed to upholding the highest standards in data protection, always prioritising your privacy and complying with applicable laws.

Utilisation of Data

Our acquisition, retention, utilisation, and disclosure of data are undertaken with specific objectives in mind, ensuring that personal information is not subjected to any processing that contradicts these objectives:

Provision of Core Features:

We gather information to furnish you with the fundamental features of our platform, enhancing your overall user experience.

Communication and Outreach:

The data collected enables us to reach out and engage with you effectively, facilitating seamless communication for various purposes.

Analytics, Market Research, and Business Development:

Utilising information for analytics, market research, and business development allows us to operate and enhance our website, applications, and social media platforms, ensuring continual improvement.

Competitions and Additional Benefits:

We may use the information to organise competitions or provide extra benefits, enhancing your interaction with our platform.

Advertising and Marketing:

Data is employed for advertising and marketing endeavours, encompassing the dissemination of promotional details regarding our products and services. Additionally, we may share information about third-party offerings that we believe align with your interests.

By aligning our information practices with these explicit purposes, we aim to uphold transparency and ensure the responsible handling of your personal information.
Sharing of Personal Information with External Parties
In certain instances, we may share your personal information with external parties, including but not limited to:

Service Providers: We may disclose your personal information to third-party service providers to facilitate the provision of their services. This may include IT service providers, data storage and hosting entities, server providers, ad networks, analytics firms, error loggers, debt collectors, maintenance or troubleshooting providers, marketing or advertising agencies, professional advisors, and operators of payment systems.

Internal Personnel: Your personal information may also be shared with our employees, contractors, and/or related entities for the purpose of carrying out necessary business functions.

Global Handling of Personal Information:

Our collection of personal information involves its storage and processing in the United States or in facilities maintained by our partners, affiliates, and third-party providers worldwide. By providing us with your personal information, you express consent for its disclosure to these international entities.

To ensure the protection of personal information transferred from countries in the European Economic Area (EEA) to locations outside the EEA, we commit to implementing appropriate safeguards. This may involve using standard data protection clauses approved by the European Commission, adopting binding corporate rules, or employing other legally accepted means.

When transferring personal information from a non-EEA country to another, it’s important to note that third parties in different jurisdictions may not be bound by the same data protection laws as those in our jurisdiction. This discrepancy introduces potential risks, as these third parties may engage in practices that contravene our jurisdiction’s data privacy laws. Consequently, you may face limitations in seeking redress under our jurisdiction’s privacy laws in such cases.

Managing Your Personal Information and Privacy Preferences

Consent and Control: By sharing personal information with us, you are consenting to the collection, storage, usage, and disclosure of your data in accordance with this privacy policy. If you are under 16 years of age, you must confirm that you have obtained permission from your parent or legal guardian to access and use the website, with their consent to provide us with your personal information. While providing personal information is optional, not doing so may impact your experience on the website or the availability of certain products/services.

Information from External Sources: In cases where we receive personal information from third parties, we commit to safeguarding it as outlined in this privacy policy. If you are a third party submitting someone else’s personal information, you affirm that you have obtained the individual’s consent to share such information with us.

Control Your Data: You have the option to limit the collection or use of your personal information. If you previously agreed to the use of your data for direct marketing purposes and wish to change your preference, you can do so by contacting us using the provided details. Should you request restrictions on how we process your personal information, we will inform you about the impact on your website usage or access to our products/services.

Access and Portability: You can request details about the personal information we hold on you or obtain a copy in a machine-readable format, such as CSV. At any time, you may request the deletion of your personal information or ask us to transfer it to another third party.

Data Accuracy: If you believe the information we have about you is incorrect, outdated, incomplete, irrelevant, or misleading, please get in touch using the provided contact details. We will take reasonable measures to rectify any inaccuracies found in your personal information.

Data Breach Notifications: We adhere to applicable laws regarding data breaches and will comply with relevant regulations in the event of a data breach.

Complaints Handling: If you suspect a breach of data protection laws and wish to file a complaint, please contact us with comprehensive details of the alleged breach. We will promptly investigate your complaint, provide a written response outlining the investigation’s outcome, and describe the steps we will take to address your concerns. Additionally, you retain the right to contact a regulatory body or data protection authority regarding your complaint.

Opting Out: To discontinue receiving emails or opt out of communications, including marketing materials, please reach out to us using the contact details provided or utilise the opt-out options within the communication itself.
Cookies

Platform engagement tracking involves the collection of concise data snippets that are stored on your computer or device during interactions with our chatbot. These data snippets, akin to cookies, serve various purposes, encompassing functionality, performance, and content analysis. By employing these tracking elements, we enhance your overall interaction by enabling the chatbot to recall your actions and preferences, such as login details and region preferences. This obviates the need for repetitive data entry upon subsequent visits or navigating between different pages. Furthermore, these tracking snippets yield insights into user behaviour on the platform, shedding light on aspects like first-time visits and the frequency of engagements.

Business Transfers and Data Handling

In the event of an acquisition, or in the unlikely scenario of our business closure or bankruptcy, any data we possess may be included in the assets transferred to acquiring parties. You acknowledge and agree that the acquiring entities will continue to handle your personal information in accordance with this policy.

Policy Limitations

Our website may contain links to external sites not under our operation. We want to make it clear that we do not control the content or policies of these external sites and cannot be held responsible for their privacy practices.

Policy Updates

Occasionally, we may update our privacy policy to align with current best practices. We commit to informing users of any changes through our website. Your continued use of our site following any alterations to this policy will be considered acceptance of our privacy and personal information handling practices.

In the case of a significant change, such as modifying the lawful basis for processing your personal information, we will request your renewed consent to the updated privacy policy.